Question 1

How do I book a chauffeur service with Yes We Go Europe?

Accepted Answer

Booking is simple and straightforward. You can call us directly at +33 6 63 97 47 05, email us at yeswego.chauffeurope@gmail.com, or use our online booking system. We recommend booking in advance, especially for airport transfers and special events, to ensure availability and secure your preferred vehicle.

Question 2

What areas do you serve?

Accepted Answer

Yes We Go Europe provides premium chauffeur services across France, Belgium, Switzerland, Italy, Spain, and the United Kingdom. We specialize in airport transfers from Charles de Gaulle, Orly, and Beauvais airports, as well as city-to-city transfers and multi-day itineraries throughout Europe.

Question 3

How is pricing determined?

Accepted Answer

Our pricing is agreed before the journey and depends on the distance, vehicle, timing, waiting requirements and complete itinerary. Published Standard Sedan fares are available on the Rates page; custom and long-distance journeys receive a written quote before travel.

Question 4

What types of vehicles are available?

Accepted Answer

Our fleet includes Standard Sedans (1-3 passengers), Executive Cars (Mercedes E/S-Class), Business Vans (Mercedes Vito, 1-8 passengers), and Executive Vans (Mercedes V-Class). All vehicles are luxury models, impeccably maintained, and equipped with modern amenities including Wi-Fi, charging ports, and climate control.

Question 5

Do you provide airport transfer services?

Accepted Answer

Yes, airport transfers are one of our core services. We provide reliable transportation to and from Charles de Gaulle (CDG), Orly (ORY), Beauvais (BVA), and other major European airports. Our service includes real-time flight tracking, complimentary waiting time (typically 60 minutes for arrivals), and meet-and-greet service. Your chauffeur will monitor your flight and adjust pickup times accordingly.

Question 6

What happens if my flight is delayed?

Accepted Answer

We monitor all flights in real-time, so if your flight is delayed, we automatically adjust your pickup time at no extra charge. Our complimentary waiting time covers standard delays. For extended delays, we'll coordinate with you to ensure a seamless pickup experience.

Question 7

Can I book for multiple passengers or groups?

Accepted Answer

Absolutely. We can accommodate groups of any size with our range of vehicles. For larger groups, we can coordinate multiple vehicles and ensure synchronized arrivals. We regularly handle corporate delegations, wedding parties, and event transportation with multiple vehicles.

Question 8

Do you provide child safety seats?

Accepted Answer

Child and booster seats are available on request. Please provide the number and ages of the children during booking so the appropriate seats and availability can be confirmed before travel.

Question 9

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, bank transfers, and corporate accounts. Payment terms can be arranged in advance. For corporate clients, we offer invoicing and account management services.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations made at least 48 hours before the service receive a full refund or credit. Cancellations made 24-48 hours before receive a 50% refund or full credit. Cancellations made less than 24 hours before are not refunded, although rescheduling may be offered subject to availability. See the Terms page for full details.

Question 11

Are your drivers licensed and insured?

Accepted Answer

Our chauffeurs hold the permits required for passenger transport, and vehicles are insured as required by law. Vehicles are maintained and inspected regularly. Company registration and contact details are available on the About page.

Question 12

Do your drivers speak multiple languages?

Accepted Answer

Yes, our chauffeurs are multilingual and can communicate in English, French, Spanish, Italian, German, and other languages. This ensures clear communication and a comfortable experience for international travelers. Please let us know your language preference when booking.

Question 13

Can I request a specific driver?

Accepted Answer

While we cannot guarantee a specific driver, we can note your preferences and do our best to accommodate requests for repeat clients. Our team of professional chauffeurs all meet our high standards, ensuring consistent quality service regardless of who drives you.

Question 14

Do you offer corporate travel services?

Accepted Answer

Yes, we specialize in corporate travel services with priority booking, dedicated account management, invoicing options, and tailored solutions for business travelers. We understand the importance of punctuality and professionalism for corporate clients and offer services including airport transfers, city-to-city transfers, and multi-day business trips.

Question 15

What amenities are included in your vehicles?

Accepted Answer

All our vehicles include complimentary bottled water, Wi-Fi, device charging ports, climate control, and comfortable seating. Executive vehicles feature additional amenities such as heated leather seats, premium sound systems, and enhanced privacy features. Special requests can be accommodated with advance notice.

Question 16

Can you accommodate special requests or custom itineraries?

Accepted Answer

Absolutely. We specialize in bespoke travel experiences and can accommodate special requests including custom routes, multiple stops, special occasions, accessibility needs, and unique requirements. Our operations team works closely with clients to create personalized itineraries. Contact us to discuss your specific needs.

Question 17

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for airport transfers, special events, and peak travel periods. While we can often accommodate last-minute requests, advance booking ensures vehicle availability and allows us to provide the best service. For multi-day trips and special events, booking 1-2 weeks in advance is ideal.

Question 18

Do you provide services for weddings and special events?

Accepted Answer

Yes, we provide luxury transportation for weddings, proms, anniversaries, and other special occasions. Our services include decorated vehicles, professional chauffeurs in formal attire, and coordination with event timelines. We can provide multiple vehicles for wedding parties and ensure synchronized arrivals.

Question 19

What is your service availability?

Accepted Answer

We operate 24/7, 365 days a year. Our customer support team is always available to assist with bookings, changes, or emergencies. Whether you need an early morning airport transfer or late-night transportation, we're here to serve you.

Question 20

How do I contact my driver on the day of service?

Accepted Answer

After booking confirmation, you'll receive your driver's contact information, including phone number and vehicle details. This information is typically shared 24 hours before your scheduled pickup. Our operations team is also available throughout your journey for any assistance needed.

Question 21

Do you offer long-distance or multi-day travel services?

Accepted Answer

Yes, we provide long-distance transfers and multi-day itineraries across Europe. Whether you're traveling from Paris to Brussels, planning a wine tour through Champagne, or embarking on a European road trip, we can coordinate the entire journey with professional chauffeurs and luxury vehicles. Contact us to plan your bespoke itinerary.

Paris Chauffeur and Airport Transfer Questions

Frequently Asked Questions